Exchange/Returns

Exchange/Return

Do you allow exchanges/return?

Yes, we strive to give you a great customer experience each time you shop with us. If at all you want to exchange it for a different size, colour or style you can buy any product in exchange to your previous order 15 days from the day the product reaches you. We will activate an exchange code for you once we receive the product from you in good condition with the product tag intact.  

Can I exchange my product for a product of lesser value?

Yes. You will receive a credit note bearing the difference of the amount, redeemable any time in the following three months.

What if I have received a wrong product?

Our packaging procedures are thorough and accurate. However we apologise if this has happened with your order. Kindly call/email with your order details and what went wrong. We will initiate the exchange procedure immediately.

I want to exchange one or more of the products I purchased. How do I go about doing this?

Browse through the site and select the product you want in exchange. Then send us your previous product/s back. As soon as we receive it we will generate a credit note that you can use to purchase an alternative product.

Who pays for the shipping if I exchange?

You do.

If I need to send you back the product, where should I send it?

You can send it to our address:

Prrem’s – The winter Wear Store, 5, Nav Meghdoot, Building

535, Opp KFC, Linking Road, Khar(West), Mumbai-400 052.

The T&C says I can’t exchange because I purchased the product during a sale and the sale conditions were such. How do I go around this?

You cannot.

Will I be charged for exchange?

There is no charge for exchange.