Cancellation/Refund

Refund / Cancellation

What is Prrem’s Refund policy?

You are liable to get a refund in case a wrong product has been shipped that does not match your order and you do not wish to receive the correct one. Beyond this we do not make refunds, but you are welcome to opt for an exchange within the 15 day period beginning from the time the product reaches you. Refund will be processed only after the product has been shipped back to us.

Can I cancel my order?

If you wish to cancel your order, get in touch with us as soon as possible. As long as your order has not been dispatched, we can cancel it and refund your amount. If your order has been dispatched but yet to be delivered, you are eligible for an exchange;  however, the order cannot be cancelled.